SMS Messaging Policy

This SMS Messaging Policy describes how Preston East Solutions LLC (“Preston East,” “we,” “us,” or “our”) uses text messaging to communicate with prospects and clients of prestoneastsolutions.com. By providing your mobile phone number and checking the SMS consent box on our forms, you agree to the terms below.

1. Program description

Preston East sends transactional SMS messages tied to your interaction with us. There are two message types:

• Booking confirmations and reminders — when you book a Free IT Health Check or an IT Roadmap Scoping Call, we send a confirmation and up to two reminders (24 hours before and 1 hour before).
• Direct replies — if you text our number, our team may reply to continue the conversation. No automated marketing campaigns are sent.

2. How you opt in

You opt in to receive SMS by:

• Checking the SMS consent box on our contact form or Health Check intake form, or
• Booking an appointment through our online calendar and providing a mobile number with the booking.

Consent is not a condition of receiving any service. You can request a Health Check, contact us, or book a call without opting in to SMS — we will reach you by email or phone instead.

3. Message frequency

Expect up to 4 messages per appointment (confirmation, 24-hour reminder, 1-hour reminder, and follow-up if applicable). Outside of active bookings or direct replies, you will not receive SMS from us.

4. How to opt out

Reply STOP to any message at any time to unsubscribe. You will receive a single confirmation that you have been unsubscribed, and we will not send further SMS to that number unless you opt in again.

You can also email info@prestoneastsolutions.com to request removal from SMS lists.

5. Help

Reply HELP to any message for help, or contact us at info@prestoneastsolutions.com or (443) 218-3731.

6. Carriers and fees

Message and data rates may apply, depending on your mobile carrier and plan. Preston East does not charge for SMS, but your carrier may. Supported carriers include all major U.S. carriers (AT&T, Verizon, T-Mobile, U.S. Cellular, and others). Carriers are not liable for delayed or undelivered messages.

7. Privacy

We treat your mobile number under the same terms as the rest of your information. See our Privacy Policy for full details on collection, use, sharing, and retention. We do not share or sell mobile numbers with third parties for their marketing purposes.

8. Changes to this policy

We may update this policy from time to time. The “Last updated” date at the top reflects the most recent change. Material changes will be communicated via the contact information you have provided.

9. Contact

Questions about this SMS policy:

Preston East Solutions LLC
1125 West St, Ste 200 #335, Annapolis, MD 21401
info@prestoneastsolutions.com
(443) 218-3731