Terms of Service

These Terms of Service (“Terms”) govern your access to and use of prestoneastsolutions.com and the services offered by Preston East Solutions LLC (“Preston East,” “we,” “us”). By using the site or engaging us, you agree to these Terms.

1. Services

We provide IT services including, but not limited to, cloud architecture, application development, QA and test automation, managed IT, cybersecurity and compliance, and fractional CTO advisory. The specifics of any engagement are governed by a separate written agreement or statement of work (“SOW”), which controls if it conflicts with these Terms.

2. Pricing & payment

Tiered monthly plans (Foundation, Growth, Command) are month-to-month with a one-time setup fee billed at the start of the engagement. Setup fees are non-refundable once work begins. Monthly fees are billed per cycle, with 14 days’ notice required to cancel a future cycle. Custom-scoped projects are billed per the applicable SOW.

3. Health Check

The Free IT Health Check is offered with no obligation to engage further. The 1-page report produced from the Health Check is yours to keep regardless of whether you hire us.

4. Outcomes guarantee

If we build something to written specification and it does not deliver to that specification, we will correct it at no additional cost. This guarantee does not cover changes in scope, third-party service issues outside our control, or items outside the documented spec.

5. Client responsibilities

• Provide timely access to systems, credentials, and stakeholders required to deliver the work.
• Notify us promptly of changes to scope or business priorities.
• Honor invoices according to the SOW or monthly cycle.

6. Confidentiality

Information you share in the course of an engagement is treated as confidential. We do not disclose client identities or work product publicly without written consent. Mutual NDAs are available on request.

7. Intellectual property

Custom work delivered under a paid engagement is owned by the client upon full payment, subject to the terms of the SOW. We retain rights to underlying tools, libraries, frameworks, and general methodologies used to deliver the work.

8. Warranty & limitation of liability

Except as expressly stated in an SOW or the outcomes guarantee above, services are provided “as is” without warranties of any kind. To the fullest extent permitted by law, our aggregate liability for any claim arising from or related to the services is limited to the fees paid in the three months preceding the claim. We are not liable for indirect, incidental, or consequential damages.

9. Indemnification

You agree to indemnify and hold Preston East harmless from claims arising out of your misuse of the services or your violation of these Terms.

10. Governing law

These Terms are governed by the laws of the State of Maryland, without regard to its conflict-of-laws principles. Exclusive jurisdiction and venue for any dispute will be in the state or federal courts located in Anne Arundel County, Maryland.

11. Changes

We may update these Terms from time to time. Material changes will be posted here with a revised “Last updated” date. Continued use of the site or services after changes take effect constitutes acceptance.

12. Contact

Questions about these Terms? Email info@prestoneastsolutions.com or write to Preston East Solutions LLC, 1125 West St, Ste 200 #335, Annapolis, MD 21401.